ONE RELATIONSHIP
PERSONALIZED CARE.
SOMEONE WHO KNOWS YOUR HOME.
AND YOUR TECHNOLOGY.
Technology Care gives you an ongoing relationship with Pro System Solutions — not a rotating call center or an unfamiliar technician learning your home every time you need assistance.
Over time, your systems, preferences, configuration and service history become part of an ongoing technology relationship.
That familiarity allows problems to be understood faster, service to become more efficient and unnecessary visits to your home to be reduced.
ONE POINT OF CONTACT
You know who you’re calling and who is responsible for helping you.
PERSONALIZED KNOWLEDGE
We become familiar with your home’s technology, how it is configured and how you prefer to use it.
FEWER UNFAMILIAR TECHNICIANS
Whenever practical, issues are diagnosed and resolved remotely before someone needs to enter your home. When specialized on-site work is required, it can be appropriately coordinated.
PRIVACY & CONFIDENTIALITY
Residential technology can involve private networks, cameras, entry systems, personal accounts, system documentation and private living spaces. Client information, documentation and authorized system access are handled with discretion and confidentiality.
TRUST & CONTINUITY
Instead of starting over with a different service provider every time something changes, you have an established technology resource familiar with the history of your system.
Technology Care isn’t just about maintaining equipment. It’s about having someone you know and trust to call when your home’s technology needs attention.
TECHNOLOGY CARE MEMBERSHIPS
Choose the Right Level of Technology Care
One trusted relationship, with a level of care suited to your home.
ESSENTIAL CARE
$199/ MONTH
For streamlined residential systems
50 or fewer IP addresses
Basic control & camera systems
- Remote Technology Support
- Up to 1 hour per month
- Annual Service
- 2 hours
- Annual Programming
- 2 hours
- Total Service + Programming
- 4 hours annually
- Scheduled Preventive Maintenance
- 2 visits per year
- Network Oversight
- Monthly network health review
- Priority
- Technology Care priority service
- Qualifying First-Year Network Setup
- Up to $899 value
UP TO FIRST-YEAR SAVINGS−$1,541
REGULAR RATES AFTER INCLUDED HOURS
SERVICE
$125/hr
PROGRAMMING
$175/hr
PREFERRED CARE
$399/ MONTH
For expanded residential systems
50+ IP addresses
Basic control & camera systems
- Remote Technology Support
- Up to 2 hours per month
- Annual Service
- 4 hours
- Annual Programming
- 4 hours
- Total Service + Programming
- 8 hours annually
- Scheduled Preventive Maintenance
- 6 visits per year
- Network Oversight
- Weekly network health review
- Priority
- Enhanced priority service
- Qualifying First-Year Network Setup
- Up to $899 value
UP TO FIRST-YEAR SAVINGS−$2,561
LEGACY MEMBER PRICING
SERVICE
Regular$125/hr
Member$95/hr
−$30/hr
PROGRAMMING
Regular$175/hr
Member$125/hr
−$50/hr
Applies to eligible additional service and programming after included hours are used.
ESTATE CARE
$799/ MONTH
For larger, more advanced technology environments
50+ IP addresses
Advanced control, camera & front-entry systems
- Remote Technology Support
- Up to 4 hours per month
- Annual Service
- 8 hours
- Annual Programming
- 8 hours
- Total Service + Programming
- 16 hours annually
- Scheduled Preventive Maintenance
- 12 visits per year
- Network Oversight
- Automated/proactive monitoring and response for compatible supported infrastructure
- Priority
- Highest Technology Care priority
- Qualifying First-Year Network Setup
- Up to $899 value
UP TO FIRST-YEAR SAVINGS−$4,211
LEGACY MEMBER PRICING
SERVICE
Regular$125/hr
Member$95/hr
−$30/hr
PROGRAMMING
Regular$175/hr
Member$125/hr
−$50/hr
Applies to eligible additional service and programming after included hours are used.
MULTI-ESTATE & MULTI-UNIT
CUSTOM
For multiple residences, estates and multi-unit residential properties.
- Multiple properties under one service relationship
- Customized support and maintenance
- Centralized technology oversight
- Estate and property manager coordination
- Customized service requirements
This plan is individually designed and quoted based on the number of properties, systems and level of support required.
REQUEST CUSTOM PROPOSALRemote-support allowances reset monthly and do not roll over. Annual service labor, annual programming, scheduled maintenance visits, and network oversight are separate benefits. First-year network setup is available only with a qualifying membership.
PREFERRED RATES, ONGOING VALUE
LEGACY MEMBER PRICING
Legacy Member Pricing is an additional premium benefit included with Preferred and Estate Care. After included annual hours are used, these members retain legacy rates for eligible additional service and programming. Essential Care continues at regular current rates: service $125/hour and programming $175/hour.
SERVICE
Regular$125/hr
Member$95/hr
−$30/hr
PROGRAMMING
Regular$175/hr
Member$125/hr
−$50/hr
PREFERRED AND ESTATE CARE CONTINUE TO SAVE YOU MONEY EVEN AFTER YOUR INCLUDED ANNUAL HOURS HAVE BEEN USED.
TRANSPARENT VALUE
HOW MUCH VALUE DOES
TECHNOLOGY CARE PROVIDE?
The value of Technology Care should be easy to understand.
Compare the included services with Pro System Solutions’ regular rates to see the value available through each membership.
ESSENTIAL
$199/ MONTH
UP TO FIRST-YEAR SAVINGS−$1,541
REGULAR RATES AFTER INCLUDED HOURS
SERVICE
$125/hr
PROGRAMMING
$175/hr
PREFERRED
$399/ MONTH
UP TO FIRST-YEAR SAVINGS−$2,561
LEGACY MEMBER PRICING
SERVICE
Regular$125/hr
Member$95/hr
−$30/hr
PROGRAMMING
Regular$175/hr
Member$125/hr
−$50/hr
Applies to eligible additional service and programming after included hours are used.
ESTATE
$799/ MONTH
UP TO FIRST-YEAR SAVINGS−$4,211
LEGACY MEMBER PRICING
SERVICE
Regular$125/hr
Member$95/hr
−$30/hr
PROGRAMMING
Regular$175/hr
Member$125/hr
−$50/hr
Applies to eligible additional service and programming after included hours are used.
Preferred and Estate savings on eligible additional service and programming depend on actual use and are not included in the first-year savings figures.
First-year savings are estimates based on included services used, not guaranteed cash savings. Remote-support savings assume the available monthly allowance is used. The up-to-$899 network setup benefit applies only to qualifying first-year enrollment. Actual savings depend on the services used, eligibility, property requirements, and compatible equipment. The first-year setup benefit is not recurring. Unknown future legacy-rate savings are excluded from these figures.
HELP WITHOUT WAITING FOR A SERVICE CALL
REMOTE TECHNOLOGY SUPPORT
Many technology problems don’t require someone to drive to your home.
Technology Care provides direct access to professional assistance by phone and, when appropriate, secure remote-access or live visual-support tools.
Eligible residential technology support
- Troubleshooting
- Technical consultation
- Guided resets
- Operating questions
- Diagnosis
- Settings assistance
- Remote-access assistance where supported
- Live visual assistance
- Determining whether an on-site visit is required
- Other eligible residential technology support
Your monthly remote-support allowance
- Essential Care
- Up to 1 hour/month
- Preferred Care
- Up to 2 hours/month
- Estate Care
- Up to 4 hours/month
UNUSED REMOTE-SUPPORT TIME DOES NOT ROLL OVER.
Allowances reset monthly and are separate from annual service and programming hours. Support is not unlimited.
Programming, system redesign, installation, engineering projects and extensive configuration work are not general remote-support services.
Additional remote support is available after the monthly allowance is exhausted: standard remote support is $2/minute ($120/hour equivalent); advanced programming & technical support is $3/minute ($180/hour equivalent).
LEARN ABOUT PAY-AS-YOU-GO SUPPORTSUPPORTED SYSTEMS, PROFESSIONAL OVERSIGHT
NETWORK MONITORING & REMOTE MANAGEMENT
Technology Care provides oversight of compatible network infrastructure, professional remote power-management equipment and specifically supported devices configured for remote management.
Monitoring capabilities depend on the installed equipment and system compatibility. It does not represent continuous monitoring of every electronic device within the residence.
Monthly network health review
Weekly network health review
Automated monitoring and proactive response for supported infrastructure
For compatible and supported infrastructure, alerts can help identify an issue before you need to make a service call. When possible, Pro System Solutions can investigate remotely, take corrective action and notify you.
- ISSUE DETECTED
- REMOTE DIAGNOSIS
- CORRECTIVE ACTION WHEN POSSIBLE
- CLIENT NOTIFIED
Not every technology problem can be detected or corrected automatically. Monitoring and remote action depend on supported equipment, connectivity and authorized access.
NEW MEMBER BENEFIT
COMPLIMENTARY TECHNOLOGY CARE
NETWORK SETUP
UP TO $899 SETUP VALUE
Qualifying new Technology Care memberships can include professional network and remote-management infrastructure selected specifically for the property.
The purpose is to establish a reliable foundation for remote support, network oversight and professional remote power management.
A BETTER NETWORK.
FASTER SUPPORT.
FEWER SERVICE CALLS.
Available with a qualifying new Technology Care membership
For new clients enrolling through the website, eligibility may require an annual commitment, annual prepaid membership, or another approved qualifying enrollment arrangement. Month-to-month enrollment may require an initial network/setup charge.
Existing clients may qualify based on their existing system and relationship with Pro System Solutions.
Equipment and configuration are selected according to property requirements and compatibility. Larger properties may require additional equipment, wireless access points, switches, remote power-management equipment or other infrastructure. Additional equipment and labor are quoted separately.
Up to $899 value; the equipment and benefit value vary by property.
STANDALONE SERVICE — NO MONTHLY MEMBERSHIP REQUIRED
PAY-AS-YOU-GO REMOTE TECH SUPPORT
Professional remote assistance when you need it, separate from Technology Care membership.
Available to existing clients without Technology Care, members who exceed their monthly remote-support allowance, new customers, and customers nationwide where the issue can reasonably be handled remotely.
STANDARD REMOTE SUPPORT
$2/minute
$120/hour equivalent
ADVANCED PROGRAMMING & TECHNICAL SUPPORT
$3/minute
$180/hour equivalent
INITIAL PREPAID SUPPORT BALANCE
$60
Available prepaid balances: $60 · $120 · $240
Unused prepaid credit rolls forward and does not expire
Time is deducted according to the established Pay-As-You-Go policy. No monthly membership is required.
Technology Care’s included monthly remote-support allowance resets each month; purchased Pay-As-You-Go credit is separate.
Pay-As-You-Go may include
- Troubleshooting
- Consultation
- Guided resets
- Remote viewing/access where technically supported
- Live visual assistance
- AV and theater troubleshooting
- Network/Wi-Fi assistance
Additional supported assistance
- Streaming/source-device assistance
- Camera/door-entry troubleshooting where supported
- Lighting/control troubleshooting where supported
- Configuration assistance
- Programming
- Determining whether an on-site technician is necessary
Whenever possible, we’ll attempt to diagnose and resolve the issue remotely first — saving you the time and expense of an unnecessary on-site service call.
Contact Pro System Solutions to arrange support.
PRIVACY & CONFIDENTIALITY
DISCRETION.
CONFIDENTIALITY.
TRUSTED ACCESS.
PROFESSIONAL RESPONSIBILITY.
Residential technology can involve private networks, cameras, entry systems, personal accounts, system credentials, home layouts, occupancy information, private living spaces and technology documentation.
Pro System Solutions treats client information, system documentation and authorized system access with discretion and confidentiality.
EXPERIENCE • QUALITY • TRUST • CARE
TECHNOLOGY CHANGES.
YOUR SUPPORT SHOULDN’T DISAPPEAR.
You shouldn’t have to search for someone new every time a network slows down, a control stops responding or your home’s technology needs attention.
Technology Care gives you an ongoing relationship with Pro System Solutions — a trusted technology resource that becomes familiar with your home, your systems and the way you use them.
Whenever practical, we’ll attempt to diagnose and resolve problems remotely first. When on-site expertise is needed, you’ll already have someone who understands the system.